Returns.

How to request a return

For delivery orders, email us within 14 days of receiving your order, with your order reference, the item and your reason for returning it. Please wait for our reply before posting anything. We’ll confirm the next steps and provide the return address directly.

Returns for studio collection orders

Please collect within 14 days of your ready-to-collect notification. If you collect within that period, you have 14 days from actual collection to request an eligible change-of-mind or size return.

We’ll continue holding orders that remain uncollected after 14 days. However, orders collected after that period will no longer qualify for voluntary change-of-mind or size returns. Requests made before the collection deadline remain subject to the usual eligibility conditions. Contact us if a studio closure or an issue on our side prevents collection.

This collection deadline does not limit your statutory rights for faulty, damaged or incorrectly supplied goods. Please contact us for return instructions before bringing items to the studio.

Keep it as you received it

For a change-of-mind or size return, the item must be unworn, unwashed and undamaged, with its tags attached and original packaging included. Please take care when trying it on: makeup, deodorant marks and signs of wear can make it unsuitable for return.

Refunds

After your returned item arrives, we’ll inspect it and email you the outcome. Approved refunds go back to the original payment method. Your bank or payment provider controls how long the refund takes to appear.

For change-of-mind or size returns, any original RM10 delivery charge is not refundable and you cover return postage. Free collection orders have no original delivery fee to deduct. Use a tracked service and keep your receipt until we confirm arrival.

Need another size?

We handle size changes as a return and a new order. Choose your replacement through the shop, subject to availability. Please check the size guide before ordering again; choose RM10 Malaysia delivery or free collection from Permai Pilates for your replacement order.

A faulty or incorrect item

If something arrives damaged, faulty or different from what you ordered, email us as soon as you notice, with your order reference and photos if available. We’ll help arrange the appropriate refund, replacement or other remedy, and cover reasonable return postage where the problem is our responsibility.

The 14-day window and unworn-condition rules above apply to voluntary change-of-mind and size returns. They do not limit your rights for faulty or misdescribed goods under Malaysian consumer law.